Refund policy

If the bottle isn't right, email us within 30 days of delivery and we'll refund you in full.

**If the bottle is faulty, damaged, or not what you ordered:** we pay the return shipping and refund you in full, including any shipping you paid. Send us a photo and we'll sort it — you may not even need to send it back.

**If you simply changed your mind:** return it unused and in its original packaging within 30 days and we'll refund the purchase price. You cover the return postage.

We can't accept returns on a bottle that's been used, for hygiene reasons — unless it's faulty, in which case the paragraph above applies.

Refunds go back to your original payment method within 5–10 business days of us receiving the return, or of us confirming a fault.

**To start a return,** email info@tamrabottle.com with your order number.