Shipping policy
Shipping is free. On every order, to every country we ship to. No minimum spend.
| Destination | Delivery estimate |
|---|---|
| New Zealand | 2–4 business days |
| Australia | 5–10 business days |
| United States | 7–14 business days |
| Canada | 7–14 business days |
| United Kingdom | 7–14 business days |
These are carrier estimates, not guarantees. Customs can add time and we can't control that.
Tracking. You'll get a tracking number by email as soon as your order ships. If it hasn't updated in 5 business days, email info@tamrabottle.com — sometimes a parcel scans late, occasionally one goes missing, and we'd rather find out early than have you wondering.
Duties and taxes. Orders outside New Zealand may attract import duties or taxes on arrival. These are set by your country, not by us, and they're your responsibility. We don't mark parcels as gifts or understate their value on customs forms.
Wrong address. If a parcel comes back to us because the address was incorrect, we'll re-send it once you cover the reshipping cost. Check your address at checkout.
Lost or damaged in transit. Tell us and we'll refund you in full. You don't need to send anything back and you don't need to prove anything — see our Refund policy.
Where we ship. New Zealand, Australia, the United States, Canada and the United Kingdom. If you're somewhere else and want one, email info@tamrabottle.com and we'll tell you honestly whether we can get it to you.